Cancellation and refund policy

Before pickup

Use the cancellation option available in your booking. For an accepted cancellation before pickup, the delivery charge is eligible for a full refund; the initial launch does not apply an automatic cancellation penalty. If an action is unavailable or a driver is already attending, contact customer care so the booking and payment can be checked.

After pickup or a delivery exception

After the parcel has been collected, contact support to arrange a safe delivery or return. Do not treat cancellation as instruction to abandon a parcel. Any return or further attempt and its charge must be agreed in advance. Refunds for completed, partly performed, failed, damaged or disputed services are reviewed according to the facts and applicable consumer rights.

Duplicate, failed or unconfirmed payments

Check the shipment/payment status before retrying. Report a duplicate debit, wrong amount or a debit without confirmation using the shipment/payment reference. Bank authorisations can take time to reconcile; IORALOG LLP will verify the provider record before initiating a refund or confirming a booking.

How refunds are paid

Approved Razorpay refunds return to the original payment method; we do not request your UPI PIN, OTP or a separate payment to issue a refund. IORALOG LLP aims to initiate an approved refund within 2 business days. Your bank or payment provider may take an additional 5–10 business days to reflect it. These are operational targets, not a waiver of applicable rights; contact support if the refund is overdue.

Any retained historical wallet credit is reconciled separately against its ledger. The launch does not promise cash-out of promotional credit or treat a screenshot as proof of payment. Keep the refund reference so support can trace it.

Get help

Call +91 7568108254 or email support@ioralog.com. Include the shipment reference, date, amount and a brief explanation. Send only the minimum evidence needed and redact unrelated bank/card information.