Terms and conditions

Who may book

You must be at least 18, capable of entering a contract, and authorised to arrange the shipment and share recipient details. Keep your account information accurate and protect login credentials. Do not share an OTP except the delivery-verification code at the appropriate handover, and never share a payment PIN.

Delhi NCR launch coverage

Initial service is limited to the Delhi NCR operating area. Every pickup, intermediate stop and destination must be within a 50 km straight-line radius of our central New Delhi service reference (28.6139, 77.2090). Each intermediate stop and destination must also be within 50 km straight-line displacement of the pickup. This is a coverage reference, not a company office or collection depot.

Coverage includes eligible parts of Delhi, Gurugram, Noida, Faridabad and nearby NCR areas; naming a city does not guarantee every address is served. Actual driving distance can be longer than displacement. Availability also depends on the selected service, vehicle capacity, operating conditions and driver availability.

Quotes, bookings and payment

The app presents the price and available service before confirmation. Quotes may expire or change when you change the route, service, parcel details or promotion. Review the final total, taxes and applicable charges before paying. We do not add undisclosed charges automatically.

Razorpay is the online payment gateway for the initial launch. Cash collection and offline bank payments are not offered for new bookings. A payment screen or bank debit alone is not confirmation; the booking status reflects server verification. If payment is uncertain, check the booking and contact support before paying again.

Your parcel and delivery instructions

Describe the parcel honestly, use suitable protective packaging, provide complete accessible addresses and contact details, and arrange an authorised recipient. Do not include dangerous, illegal, restricted or prohibited items, cash, negotiable instruments, precious valuables, weapons, explosives, flammable materials or goods requiring special regulated handling unless IORALOG LLP has explicitly agreed a lawful service for them.

You are responsible for the right to send the goods and any documents required for lawful movement. A declared value is not an insurance policy. Do not assume transit insurance or a guaranteed compensation amount unless a specific written offer states it.

Pickup, transit and handover

Pickup windows and travel estimates depend on traffic, weather, restrictions, address access and recipient availability. They are estimates unless a specific guaranteed service is offered. Use the app to follow progress and contact support for an exception.

Handover may be verified through a delivery OTP, photograph, signature or another stated proof method. Do not provide completion proof before actual handover. If the recipient is unavailable or delivery fails, contact support for agreed next steps. A return or second attempt is arranged only after its terms and any charges have been disclosed.

Cancellation, refunds and complaints

Cancellation and refund handling is described in the cancellation/refund policy. If a delivery cannot be fulfilled, payment is duplicated or a payment amount is incorrect, contact support with the shipment reference. Do not send full card details or a UPI PIN.

Report loss, damage or a delivery problem promptly so evidence can be preserved. Provide reasonable supporting information. We will investigate the circumstances and any remedy under the agreed service and applicable law. Nothing in these terms excludes consumer rights or liability that cannot lawfully be excluded.

Appropriate use and account action

Do not misuse the platform, impersonate others, submit fraudulent evidence, interfere with deliveries, abuse staff or attempt unauthorised access. We may restrict an account or booking where reasonably necessary for safety, suspected misuse or a legal obligation, while providing a support route to resolve mistakes.

You may request account deletion through the app or customer care. Outstanding deliveries, payments, disputes and records required by law must be addressed as described in the privacy and deletion policies.

Applicable law and changes

Indian law applies. Consumers retain access to competent courts, consumer commissions and other remedies provided by applicable law; this template does not impose an exclusive venue that removes statutory rights. Material changes will be versioned and communicated where appropriate. Contact IORALOG LLP on +91 7568108254 for questions or complaints.